Form, email or WhatsApp. Whatever’s easiest for you. I’ll usually get back to you the same day.
A rough description is fine. Admin, tech, or somewhere in between. I’ll tell you on the first reply if I’m the right fit.
“Working with Rory was one of the best decisions I made for my business.”TJ, Hertfordshire
Honestly, that’s the most common situation. The Where to Start quiz takes a couple of minutes and tells you what to tackle first based on what’s actually bugging you.
Or just describe the feeling. “Everything’s a bit much” works as a starting point. We’ll figure out the specifics together.
Both. That’s the whole point of The Hybrid VA. Most virtual assistants handle admin and stop there. I do both halves of the job, which means you can ask me about an inbox in the morning and a DNS problem in the afternoon and not need to find a second person.
Usually within 24 hours of getting things agreed and the first invoice paid. I’ll confirm a start date once I know what’s involved. If it’s urgent, just say when you message and I’ll be straight with you about availability.
Before the work starts. Fixed price jobs are invoiced up front. For ad hoc work, I take a deposit to cover the first block of time, and refund anything unused. Retainers are billed at the start of each month.
Monday to Friday, 9am to 5pm, excluding bank holidays. If something urgent comes in outside those hours, I’ll do my best to help where I can.
Yes. All retainers run on 30 days’ notice. No long contracts, no penalties. If your situation changes, just let me know and we’ll wind things down properly.
Yes, UK only. My insurance only covers UK clients, so I keep my work within the UK.